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Title: Practicing service work without a shield - A qualitative case study on employees’ experiences of interactive service works Submission Date: 23rd of May 2014 Course: Master Degree Project in Managing, Peoples Knowledge and Change Authors: Annie Hansson and Erica Samuelsson Supervisors: Jens Rennstam and Stephan Schaefer The department of Business and Administration School of Economic

Continuous Delivery (CD) has today become an essential part of software development for a reliable and automated quality assurance process. However, the challenge of introducing CD starts with setting up a CD pipeline and providing the necessary infrastructure for it, which may take a considerable amount of time and require expertise knowledge. This complex and costly implementation will also requ

Purpose: There are two research purposes for this paper. The first purpose is to provide a comprehensive overview of the available performance measurement systems. The second purpose is to analyse which performance measurement systems, or a combination of performance measurement systems are the most suitable for multinational professional service firms. Methodology: This paper uses a qualitative

Having fun at work has become a popular topic among practitioners and academic writers. Managed fun is the form of workplace fun that “stems from managers” (Plester, Cooper-Thomas & Winquist, 2015, p.381). However, researchers suggest that the ‘dark side’ of fun is to be further investigated as most of the empirical data is focusing on the positive effects of having fun at work (Fleming, 2005;

Purpose of the study: To further generate an understanding of previous research on NSD challenges in small firms and NSD methods used by firms when developing new experiential services. Theory: Research on challenges faced by small firms with performing NSD and methods experiential service firms use to perform NSD. Methodology: Qualitative multiple case study, the study is deductive in nature. Dat

Abstract This essay is about integration in the small Swedish municipality of Höör, in the south of Sweden. Using a qualitative research approach in the form of a content analysis, I have con-ducted a study concerning female immigrants from Afghanistan. The theoretical framework in this study consists of theories on integration by Diaz and Beckman. Further theoretical framework in the study consis

Abstract Title: “Where are the chopsticks!?” Seminar date: 25th of May 2016 Course: FEKN90: Degree project for Master of Science in Business and Economics, Business management, Master level, 30 ECTS. Authors: Nils Hjalmarsson, Niklas Sjölund, Jonatan Sölve Advisor: Annette Cerne Keywords: Authenticity, adaptation, service marketing, value creation, Chinese culture, consumer insight Purpose:

Continuous delivery can be seen as an evolution from agile software development methods and high demands to deliver working software quickly. It aims to always be able to deliver working and reliable software in short iterations by continuously integrate, build and test the software. This puts high demands on automation and the focus of this thesis is to automate the pipeline between source code a

Titel: Konsumenters motivation till att återförsälja kläder. Nivå och kurs: Kandidatuppsats vid institutionen för service management och tjänstevetenskap, Lunds Universitet, Campus Helsingborg. KSMK65 Examensarbete för kandidatexamen, VT2020, 15 HP. Författare: Emelie Olesen Handledare: Malin Andersson Inledning: I takt med att konsumenter konsumerar behöver de också göra sig av med föremål. Secon

Purpose: The Swedish primary education consists of public and private schools, where a comprehensive voucher system surrounds them. The different types of organizations present the debate of whether the different school management objectives, create an advantage over the other. Henceforth, principals are responsible to implement such management of the schools. Therefore, the purpose of this thesis

Problemformulering: I och med avregleringen av elmarknaden konkurrensutsattes elleverantörernas verksamhet. Priserna pressades och elleverantörerna började ägna sig åt kringtjänster för att anpassa sig till marknaden. För att förbli kundernas val samt för att locka till sig nya kunder tvingas företagen att bevisa sin lämplighet som leverantör, vilket är svårt på en mogen marknad med en homogen kär

Studies indicate that organizations are having problems to deliver IT services that correspond with the business processes. These problems are mainly a result of misalignments between business- and IT processes where IT processes have to be centralized, instead of separated from organizations. In this study we address the issue of misalignments between business- and IT processes by describing how

Towards a New Eldercare? Middle managers reflections on how to create good service within homes for the elderly. [translated title] For the past twenty years there has been a governing trend of efficiency and privatization of the swedish elder care. These trends have put the elder cares very foundation, it’s purpose, in a tremble. Middle managers within the swedish elder care are struggling to

Att sätta personalen i fokus en modell om att möjliggöra för medarbetare– En fallstudie av Svenska Mässan

Det huvudsakliga syftet med denna studie är att utveckla förståelsen för den kundupplevda servicekvaliteten inom dagligvaruhandeln. Det underliggande syftet är att testa Vazquez m fl. (2000) modell för mätning och utvärdering av servicekvalitet inom dagligvaruhandeln. Detta för att se om den ger ett rättvisande resultat i två olika butikskoncept, lågpris och traditionellt, eller om det krävs en mo

De negativa effekter som korruption har på såväl enskilda nationer som det globala samhället i helhet är kända och väl dokumenterade. Ändå betalas uppskattningsvis tusen miljarder amerikanska dollar varje år i mutor över hela världen och både individer och organisationer erkänner att de begått korrupta handlingar. Intresset för att bekämpa korruption har ökat väsentligt under senare år, både på nThe negative effects that corruption has on both individual nations and the global society as a whole are known and well documented. Still, an estimated one trillion US dollars (US $1.000 billion) is paid each year in bribes worldwide and both individuals and organizations testify to engaging in corrupt behavior. The interest in fighting corruption has grown significantly in recent years, both i

In this paper we report upon some results of an empirical study involving employees from 32 SMEs in the UK on how they approach socio-technical principles in the design of their work systems. We are particularly interested in what extent employees are engaged with decision making, change in work practices and job satisfaction. Our findings reveal that employees would prefer more responsibilities,

This chapter provides a high-level summary of the state of knowledge regarding observations, processes and models of climate, terrestrial ecosystems and the global carbon cycle. We focus strongly on observations (at various timescales, including palaeo timescales as appropriate), and what can be learned from their interpretation in the light of the established principles of climate science and ter

Purpose: This paper aims to demonstrate the relevance of identifying lock-ins that characterise a service, showing how lock-ins or impediments reinforce the status quo and prevent change. It provides an understanding of the factors hindering the development of value co-creation in this service. Design/methodology/approach: The study is based on 19 semi-structured interviews with representatives of